Privacy policy
Last updated November 13, 2026
Who we are
CollegeAid Hub is run by The Hardwicke Advisory Group LLC, a Colorado company. In this policy, “we” and “us” mean CollegeAid Hub.
The short version
Most of our tools keep what you type in your own browser, so we can’t see it. We only receive what you choose to send us through a form. We don’t sell or rent your information, we don’t share it with colleges or marketers, and we don’t use advertising trackers.
What stays on your device
These are saved in your browser’s storage on your own device: My Plan; your scholarship matcher answers, including income, age, gender, race or ethnicity and family heritage if you give them; your Help me apply profile (name, email, phone, city, school, GPA, activities, work, awards and short bio); the local scholarship finder; your saved state; appeal letter drafts and offers passed to the appeal writer; and your language and view settings. We can’t see them. Clearing your browser data deletes them. The matcher’s citizenship and disability or health answers aren’t saved at all.
What you send us, and why
Waitlist: your email, so we can tell you when the full app opens.
Suggestions: what you type, plus the page and language you were using, so we can fix and improve the site.
Scholarship entries: the student’s name, email, state and year in school, and for students under 18 a parent or guardian’s name and email, so we can run the drawing and contact the winner. If you win, we also ask for proof of enrollment and your school’s financial aid office contact so we can pay the award.
Supporter form: your name, email, the amount you’d like to give and how you want to be listed, so we can send you a payment link and show you and your gift amount on the supporter list.
These forms go to Formspree, the form service we use, and then to our email.
The Aid Letter Decoder
When you use the Aid Letter Decoder, the letter you paste or upload is sent securely to Anthropic, an AI company, so it can read the letter and explain it to you. We don’t keep a copy unless you save it in your own browser. Please cover or delete Social Security numbers and student ID numbers first. Anthropic handles that data under its terms and policies for business customers.
Payments
Payments, like supporter gifts, are handled by Stripe on Stripe’s own secure page. We don’t see or store card numbers. Stripe handles payment data under its own privacy policy.
Other services that load with the site
Our hosting company, Vercel, keeps standard server records such as IP address, browser type and the pages requested, for security, to keep the site running and to limit misuse of the Aid Letter Decoder. Our fonts load from Google Fonts, which receives your IP address when a page loads.
When we might share information
We share information only with the services named above, so they can do their jobs for us, or if the law requires it, such as a court order.
How long we keep it
Scholarship entries that don’t win are deleted within 90 days after each drawing. Winner and supporter payment records are kept as long as tax and accounting rules require. Waitlist emails are kept until the full app opens or you ask us to remove you. Suggestions are deleted within 12 months.
Your choices
You can ask us to show you, correct or delete the information you’ve sent us. Use the suggestions form at the bottom of the home page, choose “Something else,” and start your message with “Privacy request.” We answer within 30 days. Reply “unsubscribe” to any email from us and we’ll remove you.
Children
CollegeAid Hub is for families and students 13 and older. Students under 13 should use it with a parent. We don’t knowingly collect information from children under 13, and if we learn we have, we delete it.
Keeping it safe
The site uses a secure connection (HTTPS). Only the owner reads what you send us, and our accounts with the services above use two-step sign in.
Changes to this policy
If we change this policy, we’ll update it here and change the date at the top.
This policy is written in English and Spanish. If the two versions differ, the English version controls.