CollegeAid Hub
FAFSA help
πŸ“‹ FAFSA help

Get the FAFSA done right the first time.

Find out who has to fill it out, fix the errors that stop families cold, and file again each year without starting over.

Who has to fill out the FAFSA?

Anyone who has to give information on the form is called a contributor. Divorced, separated and blended families get this wrong most often. Answer a few questions.

Is the student 24 or older, married, a veteran, a graduate student, or raising children of their own?
Your contributors
Answer the questions

The student is always a contributor. Your answers tell you who else needs their own StudentAid.gov account.

Based on Federal Student Aid's "Who's my FAFSA parent?" rules as presented by NASFAA. Check StudentAid.gov for unusual situations.

Who is never a contributor: grandparents, aunts and uncles, legal guardians, foster parents and older siblings, even if they're the ones paying the bills. A stepparent married to the reporting parent is required, whether or not they've adopted the student.

Fix the most common FAFSA errors

Pick the one you're seeing.

"There's already an application on file for this student"
This usually happens when a parent starts the FAFSA instead of the student. Fix: the parent logs out. The student logs in with their own StudentAid.gov account and starts or opens the form under My Activity, then invites the parent as a contributor. The student's form replaces the one the parent started.
Tax information didn't transfer from the IRS
Three usual causes:
β€’ Consent is missing. Every contributor has to agree to share tax information, even someone who didn't file taxes. If anyone skips it, the student can't get federal aid.
β€’ Details don't match the IRS. Name, Social Security number and date of birth must match the tax return and Social Security card exactly. Check for nicknames, missing middle initials and old last names.
β€’ The IRS connection didn't finish. Log back in, open the form, and complete the consent and tax section again.
My parent never got the invite, or it expired
The student resends the invite from their FAFSA. Double check the parent's email address. Each contributor needs their own StudentAid.gov account with its own email and phone number. Two people can't share one account or one email.
I can't get back into a form I didn't finish
Log in to StudentAid.gov and go to My Activity. Your draft is saved there. If a contributor's section is stuck, the student can check its status from the same place.
I made a mistake after I submitted
Wait for your FAFSA Submission Summary, then log in and choose to make a correction. Don't start a second FAFSA. If your income has dropped since the tax year the form uses, ask each school's aid office for a special circumstances review instead.
The website is slow or keeps erroring out
Try early morning or late night, when fewer people are on. Use a regular computer browser, not an in-app browser, and clear your cache or try a private window.
I'm still stuck
Call the Federal Student Aid Information Center at 1-800-433-3243 (1-800-4-FED-AID), or use the help center at StudentAid.gov/help-center/contact. Your college's financial aid office can also look at your record and tell you what's missing. A five minute call can save weeks.

Citizenship and mixed-status families

Federal aid depends on the student's status, not the parents'. Here's what that means for your family.

πŸŽ“ Who can get federal aid

The student must be a U.S. citizen or an eligible noncitizen, like a green card holder, refugee or asylee. DACA, TPS and undocumented students can't get federal aid, including Pell Grants and federal loans.

πŸ‘ͺ A parent's status doesn't block the student

The FAFSA doesn't ask about a parent's citizenship. A citizen student with an undocumented parent can file. A parent without a Social Security number can still make a StudentAid.gov account and fill in their part.

🏦 Parent PLUS loans are different

For a parent to borrow a PLUS loan, both the parent and the student must be U.S. citizens, nationals or eligible noncitizens.

🧭 If federal aid isn't open to the student

Some states have their own aid application. In Colorado it's the CASFA, for ASSET students: generally, students who attended a Colorado high school for at least a year right before graduating. It only works at Colorado schools. Going out of state? Ask that school's aid office what to file. Many private scholarships are open too. Use the citizenship question in the Scholarship matcher.

πŸ”’ Worried about sharing a parent's information?

Federal privacy laws limit how FAFSA information can be used. In Colorado, students from mixed-status families who don't feel safe sharing a parent's information can use the CASFA instead. Know the tradeoff: the CASFA covers Colorado state and college aid only, so a citizen student who uses it instead of the FAFSA gives up Pell Grants, federal loans and federal work-study. If you're unsure, talk to a school counselor or the college's aid office before you file.

Filing again for sophomore year and beyond

You file a new FAFSA every year the student is in school. Here's what changes and what to watch.

πŸ—“οΈ Which year it uses

The 2027-28 FAFSA, for the school year starting fall 2027, uses 2025 tax information. It's open now.

♻️ What carries over

Last year's answers fill in for you to review. Everyone still has to log in and give consent again.

🎯 Keep your school aid

Most school scholarships have rules to renew, like a minimum GPA or credits per year. Find them in your aid letter or student portal and add them to My Plan notes.

⏰ Deadlines come early

The federal deadline is June 30, 2028, but school and state priority deadlines are often in winter or early spring. Some state money runs out.

πŸ“‰ Income went down?

The form looks back two years. If a job loss, divorce or medical bills changed things since then, ask the aid office about a special circumstances review. We'll write the letter.

πŸŽ“ Report outside scholarships

Tell the school about any outside awards, and ask how they'll be applied first. Here's the email.

Your next step
Look for scholarships

Your FAFSA is done or underway. Now find money that doesn’t depend on it.

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